Operations Supervisor

Posted Date 4 months ago(6/20/2022 12:35 PM)
ID
2022-38463
Type
Regular Full-Time
Property Name
Hilton Garden Inn Detroit - Novi
Location
27355 Cabaret Dr Novi Michigan 48377 US

Overview

Opportunity:  Operations Supervisor

 

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.   

 

Potential Career Path   

Front Office Manager – Assistant General Manager – General Manager

 

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
  • Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

  • Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and  associate performance.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Supervise night audit functions, and perform audit in absence of the night auditor. 

  • Be aware of emergency procedures and take full responsibility in emergency situations.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe


People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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