Director of Conference Services and Catering

Posted Date 4 days ago(12/2/2022 7:05 PM)
Regular Full-Time
Property Name
Hotel Nia
200 Independence Dr Menlo Park California 94025 US



Director of Conference Services and Catering


A day in the life of the Director of Conference Services and Catering at the Hotel Nia, Autograph Collection has you involved in a variety of tasks and working with a number of team members and customers. While everyday has a routine, no two here are ever quite the same. 


If you’re outgoing, like to serve others, organized, detail-oriented, ready to learn and passionate about your career in hotel event management and sales, this is a fantastic opportunity for you.

Benefits & Perks:

  • Quarterly Incentive Program (uncapped potential)
  • Medical, Dental and Vision
  • 401(k) Retirement Program
  • Paid time off (Vacation / Sick / Paid Holidays)
  • HSA Spending Account
  • Dependent Care Spending Account
  • Employee Assistance Program
  • Life Insurance and AD&D (employer paid)
  • Daily Employee Meals (employer paid)
  • Monthly Parking (employer paid)
  • Marriott Employee Discounts (Rooms and F&B)
  • Cell phone reimbursement program


Essential Job Functions:

  • Strives to achieve personal and hotel revenue goals.
  • Closes the best opportunities for the hotel based on market conditions and hotel needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Maintains and grows business of existing accounts and identifies and develops new markets.
  • Manages group or interpersonal conflicts effectively.
  • Conducts creative, thoughtful, and impactful site inspections.
  • Executes and supports the operational aspects of business booked (e.g., BEO’s, event resume, billing, customer correspondence).
  • Up-sells products and services throughout the event process.
  • Works under the guidance of his/her supervisor to forecast event revenue (catering, room rental and audio visual) for his/her groups.
  • Greets customer during the event phase and hands off to Banquet Event Operations for the execution of details.
  • Ensures hourly associates understand expectations and parameters for event activities.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Participates in customer meetings for assigned groups with guidance from his/her supervisor.
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. 
  • Uses his/her judgment to integrate current trends in event management and event design.
  • Conducts customer site inspections and food tastings
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
  • Follows-up with customer post-event.
  • Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. 
  • Perform other duties as requested by management.


  • 3 to 5 years hotel experience is highly preferred (or related hospitality industry)
  • Marriott hotel and CI/TY Sales System experience is preferred
  • Luxury hotel experience is preferred


Work Environment and Context:

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.


What We Believe:


People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.



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