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Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Line Cook
Prepare food items in accordance with production requirements and established guest service and sustainability standards.
Your Growth Path
Lead Cook – Sous Chef – Assistant to the Head Chef
Your Focus
- Prepare food of consistent quality following recipe cards and production and portion standards.
- Begin food items that are prepared ahead of time, making sure not to over-prepare estimated needs.
- Date all food containers and rotate per Hersha Hospitality standards, making sure that all perishables are kept at proper temperatures.
- Check pars for shift use, determine necessary preparation, freezer pull and line set-up. Note any out-of-stock items or possible shortages.
- Return all food items not used on the next shift to designated storage areas, being sure to cover and date all perishables.
- Assist in setting up plans and actions to correct any food cost problems, and control food waste, loss and usage per Hersha Hospitality standards.
- Operate, maintain and properly clean kitchen tools and equipment.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High school diploma or equivalent.
- 2 years of related experience.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Sales Coordinator
Performs administrative functions in support of property sales leaders.
Your Growth Path
Sales Manager or Front Office Manager – Director of Sales or General Manager
Your Focus
- Promptly answer telephone calls and communicate relevant account information to managers and departments.
- Type and process correspondence, proposals and contracts.
- Distribute memos, contracts, resumes, room requests and amenities to relevant departments.
- Politely and professionally converse with clients and respond to all inquiries.
- File and organize copies of contracts and correspondence ensuring records are up to date.
- Reserve and confirm rooms, meeting space, and banquet space when necessary.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous hotel or sales experience preferred, but not required.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate the keyboard.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Pastry Cook
Prepare pastries and baked goods according to recipes and standards. Take pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment.
Potential Career Path
Pastry Chef – Executive Pastry Chef – Food and Beverage Director
Essential Job Functions
- Follow recipes to prepare food items accordingly.
- Set up work station with required mis en place, tools, equipment and supplies.
- Work with staff in preparation of baked goods for A la Carte Restaurant, Brunch, and Banquets.
- Bake breads, rolls, or other baked goods.
- Follow safe food handling procedures and maintain clean and sanitized work areas including cutting boards, counters and work spaces.
- Secure and store food items properly.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow guidelines related to sustainability practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous culinary experience or equivalent training required.
- Department of Health Sanitation certificate may be required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 20 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Lifeguard
Promote the safety and well-being of guests utilizing the pool facilities in accordance with established guest service and sustainability standards.
Potential Career Path
Guest Service Agent – Front Desk Supervisor – Front Office Manager
Essential Job Functions
- Monitor guest activity in pool area to ensure safe use of the pool.
- Apply and enforce pool rules and regulations consistently.
- Assist distressed swimmers in emergency swimming situations.
- Coordinate emergency procedures and provide first aid in emergency situations as trained and authorized.
- Respond to guest inquiries and provide resort information upon request.
- Perform general maintenance and care of facilities and equipment as requested.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- American Red Cross Lifeguard License required.
- Previous lifeguard experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
- Work area contains exposure to chemicals such as chlorine and other water purification chemicals.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Breakfast Cook
Prepare food items for complimentary food service, according to recipes and standards, while maintaining a safe and sanitary work environment.
Potential Career Path
Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director
Essential Job Functions
- Follow recipes to prepare food items accordingly.
- Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat.
- Prepare appetizers, salads, or cold dishes.
- Bake breads, rolls, or other baked goods.
- Portion, arrange, and garnish food for comp food server or deliver to guests.
- Maintain clean and sanitized work areas such as cutting boards, counters and work spaces.
- Secure and store food items properly.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow safe food handling procedures.
- Follow guidelines related to sustainability practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous culinary experience or equivalent training required.
- Department of Health Sanitation certificate may be required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Pool Attendant Server
Serve food and beverages to guests in a courteous and friendly manner in accordance with established brand and hotel guest service and sustainability standards.
Potential Career Path
Bartender – Beverage Manager – Food and Beverage Manager
Essential Job Functions
- In charge of greeting guests and taking and serving beverage and food orders.
- Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Stock service stations with items such as ice, napkins, or straws.
- Follow established cash handling and bank operating procedures.
- Perform side work duties according to determined side work schedules.
- Execute other food and beverage functions such as bartending and bussing in the event of staff shortages or peak periods.
- Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous food and beverage experience or equivalent training required.
Work Environment and Context
- Work in an outdoor environment with exposure to various weather conditions.
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Line Cook
Prepare food items in accordance with production requirements and established guest service and sustainability standards.
Your Growth Path
Lead Cook – Sous Chef – Assistant to the Head Chef
Your Focus
- Prepare food of consistent quality following recipe cards and production and portion standards.
- Begin food items that are prepared ahead of time, making sure not to over-prepare estimated needs.
- Date all food containers and rotate per Hersha Hospitality standards, making sure that all perishables are kept at proper temperatures.
- Check pars for shift use, determine necessary preparation, freezer pull and line set-up. Note any out-of-stock items or possible shortages.
- Return all food items not used on the next shift to designated storage areas, being sure to cover and date all perishables.
- Assist in setting up plans and actions to correct any food cost problems, and control food waste, loss and usage per Hersha Hospitality standards.
- Operate, maintain and properly clean kitchen tools and equipment.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High school diploma or equivalent.
- 2 years of related experience.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Director of Sales
Develop and execute strategic sales plans through direct sales, marketing, e-commerce channels, public relations, and community partnerships.
Your Growth Path
Area Director of Sales – Regional Director of Sales – Corporate Director of Sales – VP Sales
Your Focus
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Use internal and external resources and data to develop strategic plans to incorporate all business segments.
- Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value.
- Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel.
- Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan.
- Achieve annual hotel revenue goals as agreed upon and established in the annual budget.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Articulate and leverage the benefits of the hotel to close sales opportunities.
- Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment.
- Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development.
- Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood.
- Travel locally to conduct outside calls, promote the hotel, and review competition.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Your Background and Skills
- Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus.
- Previous sales experience in a comparable hotel size and scope required with operations experience preferred.
- Public relations and community marketing experience required.
- Proficient in use of Excel, Word, Delphi and access database tools.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Moderate travel between hotel and client’s locations required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Housekeeping Supervisor
Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.
Your Growth Path
Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager
Your Focus
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
- Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Issue cleaning supplies and equipment to associates.
- On occasion, clean rooms or assist staff with cleaning rooms.
- Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
- Supervise laundry employees, if applicable.
- Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Practice safe work habits and wear protective safety equipment.
- Assist in the breakfast area as needed.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous housekeeping experience or equivalent training required.
- Previous supervisory responsibility preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Recreation Manager
Supervise all recreation department operations and personnel including pool attendants, beach attendants, and kid club attendants. Create safe, fun, and diverse programs that will engage children and contribute to memorable vacations/resort stays.
Potential Career Path
Director of Recreation - Director of Guest Relations
Essential Job Functions
- Lead planned activities. Must be able to create, plan, and facilitate social/sports activities effectively and professionally.
- Participate and entertain children of all ages with games, seasonal programs, or other approved activities, such as crafts, team building, and outdoor recreation.
- Manage a team of pool attendants, beach attendants, and kids club attendants.
- Interact with parents, ensuring their comfort level with the programs, the staff, and the safety and well-being of their children while in the resort-sponsored activities.
- Schedule and promote activities throughout the hotel to ensure guests know the options. Ensure a variety of programs are available to meet the needs of guests.
- Manage all scheduling and training programs of recreation staff.
- Repair or replace equipment, always maintaining good condition. Perform minor maintenance on facilities and structures.
- Complete incident reports as needed and hand them in immediately.
- Oversee correct computer work; time punches, schedules, and billing
- Clean and organize bathrooms, office, and storage rooms.
- Pick up debris, rake sand, and organize lawn furniture to ensure a clean and safe environment.
- Take proactive approaches when dealing with guest concerns. Follow property-specific second effort and recovery plan.
- Always extend professionalism and courtesy to guests.
- Provide a high level of anticipatory service and interest in guests
- Practice safe work habits to ensure safety.
- Perform other duties as requested by management.
Position Requirements
- Must be well organized, responsible, have great energy, be creative, and possess problem solving skills.
- High School diploma required.
- Previous accounting experience or equivalent training required.
- Proficient in using Excel.
- Knowledge of PMS/accounting systems preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Your Focus
- Take food and beverage orders and place orders in the point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up orders from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
- Knowledge of POS systems.
- TIPS certification preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bistro Server
Serve food and/or beverage to guests in a courteous and friendly manner and in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Banquet Server/Captain; Restaurant Supervisor – Restaurant Manager – Banquet Manager
Your Focus
- Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times.
- Take orders from customers, input orders, obtain payment and provide change.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Prepare food, coffee and other beverages, including alcohol, when necessary.
- Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies.
- Clean all equipment and areas, locking equipment doors, etc.
- Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience or equivalent training required.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Steward / Dishwasher
Perform dishwashing and kitchen cleaning functions.
Your Growth Path
Cook or Stewarding Supervisor - Executive Steward or Sous Chef
Your Focus
- Wash dishes, glassware, flatware, pots and pans.
- Operate dishwashing and other kitchen cleaning equipment.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep and wash floors and clean trash cans.
- Sort and remove trash, placing it in designated pickup areas.
- Perform food preparation functions in the event of staffing shortages or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous stewarding experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends, etc.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Breakfast Attendant
Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.
Your Growth Path
Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager.
Your Focus
- Carry food, dishes, trays, or silverware from pantry to serving counters.
- Set up attractive food displays and maintain cleanliness to ensure food safety.
- Wipe tables or seats with dampened cloths.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Clean up spilled food, drink or broken dishes and remove trash.
- Maintain adequate supplies of items such as clean glassware, dishes, or trays.
- Fill beverage and ice dispensers.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Locate and provide items requested by guests.
- Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits and use required safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Food sanitation certification a plus and required within 90 days of employment.
- Previous food and beverage experience preferred or equivalent training.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Your Focus
- Take food and beverage orders and place orders in the point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up orders from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
- Knowledge of POS systems.
- TIPS certification preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Your Focus
- Take food and beverage orders and place orders in the point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up orders from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
- Knowledge of POS systems.
- TIPS certification preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Night Auditor
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Your Growth Path
Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager
Your Focus
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Keep records of room availability and guests' accounts, manually or using computers.
- Prepare and distribute daily reports.
- Audit and reconcile cashiers.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Input and update financial information into the BRAINS network.
- Check guests in/out and perform Guest Service Agents tasks.
- Respond to guest inquiries and resolve complaints.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous night audit/accounting experience or equivalent training required.
- Computer knowledge/Excel and arithmetic skills required.
- FSD is a plus, required within 90 days of employment.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It