Guest Service Agent- Driver

Posted Date 1 month ago(9/16/2021 6:51 PM)
ID
2021-32030
Type
Regular Full-Time
Property Name
AC Hotel Kansas City Westport
Location
560 Westport Road Kansas City Missouri 64111 US

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  This position will may also include driving a hotel shuttle van within the local area. 

 

Potential Career Path   

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

 

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.

  • Previous customer service experience or equivalent training required.

  • Knowledge of PMS systems preferred.

  • A valid driver's license is required, along with a driving record that meets the requirements of our insurance carrier. 

 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

 

 

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

 

 

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