Guest Service Manager

Posted Date 1 month ago(9/16/2021 11:11 AM)
ID
2021-32013
Type
Regular Full-Time
Property Name
Delta Hotel Philadelphia Airport
Location
500 Stevens Dr Philadelphia Pennsylvania 19113 US

Overview

Opportunity:  Guest Service Manager

 

Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates. 

 

Potential Career Path   

Director of Guest Services - Assistant General Manager - General Manager


Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as occupancy, payroll, and guest service scores to verify details, monitor work activities, evaluate performance and make recommendations for improvements.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for front office staff.
  • Analyze financial activities of department and provide input into budget planning and preparation processes.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Previous front desk experience equivalent training required.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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