Night Audit Supervisor

Posted Date 2 months ago(8/10/2021 1:45 PM)
ID
2021-31388
Type
Regular Full-Time
Property Name
Holiday Inn Express & Suites-Cambridge
Location
250 Monsignor Obrien Hwy Cambridge Massachusetts 02141 US

Overview

Opportunity:  Night Auditor Supervisor

Lead our night audit team to deliver outstanding service and maximize revenue.  Play a vital role as part of our revenue management team by driving the hotel’s sellout efficiency and supervising sellout strategies across all shifts.    Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.


Potential Career Path   

Front Office Supervisor– Front Office Manager – Assistant General Manager

Revenue Analyst – Revenue Manager – Director of Revenue Management.


Essential Job Functions

 

  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Prepare and distribute daily reports.
  • Supervise and train any night auditor working same shift. 
  • Audit and reconcile cashiers.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
  • Input and update financial information into BRAINS network.
  • Check guests/in out and perform Guest Service Agents tasks.
  • Respond to guest inquiries and resolve complaints. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program. 
  • Practice safe work habits and wear protective safety equipment.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Develop, implement and supervise completion of sellout tasks across all shifts.
  • Input and update financial information using ProfitSword software.
  • Participate in weekly revenue management meetings as schedule permits.
  • Oversee hotel's loyalty reward night redemption program - ensure proper revenue run for all rewards nights and assist with brand accounts receivable payments. 

 

Position Requirements

 

  • High School diploma or equivalent preferred.
  • Previous night audit/accounting experience or equivalent training required.
  • Computer knowledge/Excel and arithmetic skills required.
  • FSD is a plus, required within 90 days of employment.
  • 1 to 3 years of related experience.

 

Work Environment and Context

  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.

What We Believe


People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

 

About Us

 

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed