Guest Service Manager

Posted Date 4 months ago(7/1/2021 12:29 PM)
ID
2021-30467
Type
Regular Full-Time
Property Name
Holiday Inn & Suites San Mateo-San Francisco
Location
330 N Bayshore Blvd. San Mateo California 944e01 US

Overview

Opportunity:  Guest Service Manager

 

Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates. 

 

Potential Career Path   

Director of Guest Services - Assistant General Manager - General Manager


Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as occupancy, payroll, and guest service scores to verify details, monitor work activities, evaluate performance and make recommendations for improvements.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for front office staff.
  • Analyze financial activities of department and provide input into budget planning and preparation processes.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Previous front desk experience equivalent training required.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

This San Francisco Airport Hotel is near it all. Here in San Mateo, CA, our hotel's guests can easily get to all the attractions and businesses of the San Francisco Bay area. In addition, a free shuttle runs between San Francisco Airport (SFO) and the Holiday Inn® & Suites San Mateo - San Francisco SFO.

This hotel is ideal for every corporate traveler. Use the 24-hour Business Center and free Wi-Fi access to keep in contact with the office anytime. Over 2,500 sq ft of meeting space is available in three rooms, so you can host your next event with us. Since we're near SFO, the hotel is moments from Tech, Pharmaceutical, and Corporate, too.

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