Guest Service Agent

Posted Date 2 months ago(8/26/2021 12:00 PM)
ID
2021-30322
Type
Regular Full-Time
Property Name
Holiday Inn Denver East
Location
3333 Quebec St Denver Colorado 80207 US
Minimum
USD $15.00/Hr.
Maximum
USD $16.50/Hr.

Overview

Opportunity:  Guest Service Agent

 

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. This position pays $16 - $17/hr.


Potential Career Path   

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager


Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

 

What we offer

  • Free covered parking
  • Medical, dental and vision insurance
  • HSA FSA Commuter and Dependent Care Spending Accounts
  • Life and Disability Benefits
  • Hospital Indemnity, Accident and Critical Illness Insurance
  • Employee Assistance Program
  • Fidelity 401(k) and company match after 90 days
  • Short term and long term disability insurance
  • PTO
  • Holiday pay
  • Discounted hotel rooms (IHG brands and HHM Hotels)
  • Educational Assistance Program
  • Phone and Car Discount Program

 

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

 

About Us

The Holiday Inn Denver East - Stapleton offers some of the best accommodations in the Stapleton area including a heated indoor/outdoor pool (open year round). Guests also love our free high-speed internet access, Keurig coffee makers, and a location that places you 6 miles from Downtown Denver. Take a ride in our complimentary shuttle to the Northfield Shopping Center. With arcade games, bowling, drinks, and food; this is a place even your kids will enjoy. Enjoy a stroll around the Stanley Marketplace where you can visit over 50+ independently owned Colorado businesses that offer a place for you to eat, drink, shop, exercise, play, work, and more

 

Whether traveling for business or pleasure, you can host any type of meeting or event in one of our twelve function rooms. Our newly renovated and modern facility includes a 24-hour business center with free copy and print services.

 

 

 

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