Door Person / Security - Outlook Kitchen and Lookout Rooftop

Posted Date 4 months ago(6/14/2021 9:33 AM)
Regular Full-Time
Property Name
The Envoy Hotel
70 Sleep Street Boston Massachusetts 02210 US


Opportunity:  Door Person/Security


Greet each guest in a friendly and professional manner at the front door of hotel and maintain the appearance of the lobby area in accordance with established guest service and sustainability standards. Keep bar patrons and employees safe by preventing minors and intoxicated customers from entering the bar, removing unruly patrons and responding to problems.


Essential Job Functions

  • Monitor entry and departure of guests at venue.
  • Maintain optimal guest experience for all.
  • Intervene and deescalate when needed to prevent any possible altercations.
  • Observant of guests activities on the premise. 
  • Escort guests when need off premise.
  • Assist with transportation needs of guests when warranted. 
  • Contact proper authorities when needed.
  • Maintain operating hours by opening and cleaning the area when needed.
  • Attend all staff meetings & trainings.
  • Stay up to date with all trainings and certifications. 
  • Verify all guests are of legal drinking age.
  • Follow all health and & safety guidelines.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.


Position Requirements

  • High school diploma or equivalent.
  • Previous customer service experience preferred.
  • Minimum one to two years’ experience in related position in a restaurant or bar environment.
  • Excellence in quality of work, attention, and ability to multitask in a fast-paced setting.
  • Ability to work independently and as part of a team and maintain positive working relationships. 
  • Crowd control experience. 
  • Adhere to responsible vending process and procedures. 


Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching.
  • Work is performed primarily in view and in contact with guests.
  • Shift work hours; regularly includes weekends, holidays and may require overtime.

 What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us


HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


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