• Operations Manager

    Posted Date 1 week ago(12/7/2018 10:14 AM)
    Regular Full-Time
    Property Name
    Residence Inn by Marriott - Williamsburg
    1648 Richmond Road Williamsburg Virginia 23185 US
  • Overview

    Opportunity:  Operations Manager


    Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.

    Potential Career Path   

    Front Desk Supervisor – Front Office Manager – Assistant General Manager

    Essential Job Functions

    • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
    • Ensure quality standards of complimentary food service stations are maintained. 
    • Attend weekly meetings to ensure banquet event details are carried out in consistence with client requests.
    • Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
    • Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
    • Receive and inspect food orders from third party catering company.
    • Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.
    • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
    • Work as Manager on Duty, when necessary.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Perform other duties as requested by management.

    Position Requirements

    • High school diploma or equivalent.
    • 1 to 2 years of related experience.

    Work Environment and Context

    • Work schedule varies and may include working on holidays and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


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