• Concierge

    Posted Date 2 weeks ago(12/1/2018 8:20 PM)
    ID
    2018-20582
    Type
    Regular Full-Time
    Property Name
    Mystic Marriott Hotel & Spa
    Location
    625 North Road Groton Connecticut 06340 US
  • Overview

    Opportunity:  Concierge

     

    Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.


    Potential Career Path   

    Front Desk Supervisor – Guest Service Manager – Assistant General Manager

     

    Essential Functions

    • Warmly greet and acknowledge guests, proactively offering assistance.
    • Provide information about local attractions and events. 
    • Make travel arrangements.
    • Make dining and other reservations, and obtain tickets for events.
    • Receive, store, or deliver luggage or mail.
    • Pick up and deliver items or run errands.
    • Carry out unusual requests, such as searching for hard-to-find items or services.
    • Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. 
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits and wear protective safety equipment.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma or equivalent.
    • Previous customer service experience required or equivalent training.
    • Knowledge of the local community, attractions and events.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

     

    What We Believe

     

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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