• Front Office Manager (Salary)

    Posted Date 2 months ago(11/8/2018 3:39 PM)
    Regular Full-Time
    Property Name
    Courtyard by Marriott - Brookline
    40 Webster St Brookline Massachusetts 02446 US
  • Overview

    Opportunity:  Front Office Manager


    Manage hotel front office operations in accordance with established guest service and sustainability standards.


    Potential Career Path  

    Assistant General Manager – General Manager - Area General Manager


    Essential Job Functions

    • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
    • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
    • Supervise all guest services department managers.
    • Review correspondence from guests and incident logs and direct staff according to information obtained.
    • Oversee all vendor and personnel contracts throughout the hotel.
    • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
    • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Perform other duties as requested by management.

    Position Requirements

    • Associate’s or Bachelor’s degree preferred.
    • 2 to 5 years hospitality related experience.

    Work Environment and Context

    • Work schedule varies and may include working on holidays and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

    What We Believe


    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


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