• Guest Supervisor

    Posted Date 2 weeks ago(10/5/2018 6:08 PM)
    Regular Full-Time
    Property Name
    Westin Philadelphia
    99 South 17th Street Philadelphia Pennsylvania 19103 US
  • Overview

    Opportunity:  Guest Service Supervisor


    Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met.


    Potential Career Path   

    Front Desk Manager – Assistant General Manager or Sales Manager – General Manager or Director of Sales

    Essential Job Functions

    • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
    • Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
    • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
    • Review trip advisor reports and respond to guest issues and concerns. 
    • Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management.
    • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
    • Train or instruct employees in job duties or company policies or arrange for training to be provided.
    • Develop work schedules according to budgets and workloads.
    • Monitor inventory levels and requisition or purchase supplies as needed.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Cross-train in all areas at the front office to assist guests.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma or equivalent preferred.
    • 2 years previous front desk experience required.
    • Previous supervisory responsibility preferred.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25-50 pounds, bending and reaching; climb or balance; stoop, kneel, or crouch.

    What We Believe


    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


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