• Gallery Host

    Posted Date 2 weeks ago(2 weeks ago)
    ID
    2018-19755
    Type
    Regular Full-Time
    Property Name
    Hotel 48Lex NYC
    Location
    New York New York US
  • Overview

    Opportunity: Host

     

    Act as host providing guests with a full range of individualized service during hotel stay.


    Potential Career Path   

    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager


    Position Requirements

    • Greet, register, and assign rooms to guests of the hotel.
    • Verify customers' credit, and establish payment method.
    • Make and confirm external reservations for dinner, entertainment, and transportation.
    • Compute bills, collect payments, and make change for guests.
    • Answer hotel phone and handle guest requests and inquiries.
    • Transmit and receive messages, using telephones or PMS system.
    • Deposit guests' valuables in hotel safes or safe-deposit boxes.
    • Perform bookkeeping activities, such as balancing accounts.
    • Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
    • Act as a private lounge host.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits and use required safety equipment.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Perform other duties as requested by management.

    Experience

    • High School diploma or equivalent preferred.
    • Previous customer service experience required or equivalent training.
    • Dynamic, engaging and passionate personality with the ability to multi-task.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

    What We Believe

     

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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