• Bell Person - Overnight

    Posted Date 6 months ago(10/8/2018 11:44 AM)
    Regular Full-Time
    Property Name
    Westin Dallas Fort Worth Airport
    4545 W John Carpenter Fwy Irving Texas 75063 US
  • Overview

    Opportunity:  Bell Person


    Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. 

    Potential Career Path   

    Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

    Essential Job Functions

    • Load and unload luggage carts.
    • Tag and store luggage.
    • Escort guest to hotel rooms.
    • Provide an overview of guest room, hotel services and amenities. 
    • Make deliveries to guest rooms.
    • Assist guest with room changes.
    • Stock pantry when necessary.
    • Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
    • Perform house attendant functions when staff shortages occur. 
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
    • Follow sustainability guidelines and practices related to HHM’s EarthView program. 
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma preferred.
    • Previous customer experience required or equivalent training.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

    What We Believe


    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


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