• Housekeeping Manager

    Posted Date 1 month ago(9/21/2018 3:59 PM)
    ID
    2018-19630
    Type
    Regular Full-Time
    Property Name
    Cadillac Hotel & Beach Club, Autograph Collection
    Location
    3925 Collins Avenue Miami Beach Florida 33140 US
  • Overview

    Opportunity:  Housekeeping Manager

    Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

     

    Potential Career Path   

    Executive Housekeeper – Operations Manager – Assistant General Manager

     

    Essential Job Functions

    • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
    • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
    • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
    • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
    • Prepare schedules based upon occupancy and assign duties to associates.
    • Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner. 
    • Prepare required paperwork pertaining to departmental functions.
    • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
    • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
    • Maintain departmental expenses in line with budget as described by General Manager.
    • Ensure compliance with specific brand standards.
    • Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma or equivalent preferred.
    • One year previous housekeeping supervisor experience required.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. 

    What We Believe

     

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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