• Banquet Supervisor

    Posted Date 1 week ago(1 week ago)
    Regular Full-Time
    Property Name
    Pan Pacific Seattle
    2125 Terry Avenue Seattle Washington 98121 US
  • Overview

    Opportunity: Banquet Supervisor


    Supervise the operation for all dining services.  Ensure that all activities are consistent with and support of the banquet & catering standards.  Assist the Director of Banquets in aiding the staff to meet their job expectations.


    Potential Career Path  

    Food and Beverage Manager – Banquet Director - Food and Beverage Director


    Essential Job Functions

    • Assist with training, scheduling, and coaching associates.
    • Support Banquet director in daily operations of banquet & catering through developing a high energy, guest service focused team through leading employees in customer service and managing resources.
    • Monitor guests service in meeting, conference, breaks and dining experience and take action to ensure service goals and satisfaction levels are attained.
    • Support and demonstrate banquet & catering standards, ensuring that guest service is always in the forefront of the banquet operation and implementing plans to improve service levels with measurable goals and benchmarks.
    • Collaborate with banquet chef to improve food expediting process for breakfast, lunch and dinner.
    • Maintain a strong presence by visiting every meeting space at least once during the experience.
    • Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and associates.
    • Ensure that all food and products are consistently presented and served according to the restaurant’s and serving standards.
    • Achieve company objectives in sales, service, and quality, appearance of facility, sanitation, and cleanliness through training of employees and by creating a positive and productive working environment.
    • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with banquet policies and procedures.
    • Fill in where needed to ensure guest service standards and efficient operations are always meeting guest expectations.
    • Continuously strives to develop staff and follow up opening & closing check lists.
    • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
    • Cohesive planning beverage ordering, serving inventory process.
    • Maintain beverage inventory process, and avoid pilferage and waste.
    • Always maintain accuracy of the billing and cash transaction process.
    • Keep front of the house and back of the house areas cleaned and organized as per department standards.
    • Communicate operational information to associates in a timely manner.



    Position Requirements

    • High School or equivalent education required.
    • Minimum of two years’ experience in supervisory role in a restaurant or banquet setting.
    • Possess or have ability to obtain Food Handlers and Tips Certification within six months of commencement of employment.
    • Experience with point of sales system strongly preferred.
    • Basic computer knowledge with the ability to use Word and Excel.
    • Must have working knowledge of types of room set-ups, capacities to relation-type of event.
    • Must have interpersonal and sales-related skills.


    Work Environment and Context

    • Work schedule varies and may include working varied shifts, holidays and weekends.
    • Requires standing for extended periods, walking, pushing up to 198.5 pounds, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
    • On occasion, work in freezers (temperatures of -10°F) and kitchens (of 90°F) for one or more hours.



    What We Believe


    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


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