• Spa Concierge

    Posted Date 12 hours ago(12 hours ago)
    ID
    2018-19281
    Type
    Regular Full-Time
    Property Name
    Rittenhouse Hotel
    Location
    210 West Rittenhouse Square Philadelphia Pennsylvania 19103 US
  • Overview

    Opportunity:  Spa Concierge 

     

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 


    Potential Career Path   

    Lead Spa Concierge - Spa Operations Manager - Spa Director


    Position Requirements

    • Immediately greet guest and offer to assist with their needs.
    • Make and confirm reservations.
    • Compute bills, collect payments, and make change for guests.
    • Transmit and receive messages, using telephones or PMS system.
    • Receive and resolve guest complaints, elevating to management if necessary. 
    • Perform bookkeeping activities, such as balancing accounts and conducting audits.
    • Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. 
    • Follow sustainability guidelines and practices related to HHM’s Earth View program. 
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Experience

    • College degree or comparable work experience.
    • Previous customer service experience or equivalent training required.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

    What We Believe


    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

     

     

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