• Guest Service Manager

    Posted Date 6 days ago(12/6/2018 4:40 PM)
    Regular Full-Time
    Property Name
    The Independent - Philadelphia
    1234 Locust Street Philadelphia Pennsylvania 19107 US
  • Overview

    Opportunity:  Guest Service Manager


    Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates. 


    Potential Career Path   

    Assistant General Manager – Sales Manager – General Manager

    Essential Job Functions

    • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
    • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
    • Review records or reports pertaining to activities such as occupancy, payroll, and guest service scores to verify details, monitor work activities, evaluate performance and make recommendations for improvements.
    • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
    • Interpret and communicate work procedures and company policies to staff.
    • Prepare and issue work schedules, deadlines, and duty assignments for front office staff.
    • Analyze financial activities of department and provide input into budget planning and preparation processes.
    • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma or equivalent preferred.
    • Previous front desk experience equivalent training required.

    Work Environment and Context

    • Work schedule varies and may include working on holidays and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

    What We Believe


    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed