• Front Desk Manager

    Posted Date 5 days ago(6/14/2018 4:43 PM)
    Regular Full-Time
    Property Name
    Parrot Key Hotel and Resort
    2801 N Roosevelt Blvd. Key West Florida 33040 US
  • Overview

    Opportunity:  Front Desk Manager


    Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.


    Potential Career Path   

    Front Office Manager – Rooms Division Manager – Assistant General Manager


    Essential Job Functions

    • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
    • Oversee all front office operations in the absence of the Assistant General Manager. 
    • Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
    • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
    • Respond to brand Guest Alerts for resolution as needed.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
    • Assist in hotel food and beverage when needed, where applicable.
    • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
    • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
    • Review correspondence from guests and incident logs; direct staff according to information obtained.
    • Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
    • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
    • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
    • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Perform other duties as requested by management.

    Position Requirements

    • Associate’s or Bachelor’s degree preferred.
    • 1 to 3 years hospitality related experience, including front desk operations experience.

    Work Environment and Context

    • Work schedule varies and may include working on holidays and weekends and alternate shifts.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

    What We Believe


    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


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