• General Manager

    Posted Date 2 weeks ago(6/8/2018 11:23 AM)
    ID
    2018-18642
    Type
    Regular Full-Time
    Property Name
    Courtyard by Marriott - Brookline
    Location
    40 Webster St Brookline Massachusetts 02446 US
  • Overview

    Opportunity:  General Manager

     

    Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

     

    Potential Career Path   

    Area General Manager – Regional Director of Operations – Vice President of Operations

     

    Essential Job Functions

    • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
    • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
    • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
    • In conjunction with sales leader, develop and implement sales and marketing plans.
    • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
    • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
    • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
    • Participate in community affairs and maintain positive public image for HHM and hotel. 
    • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
    • Travel to attend corporate meetings, sales trips and serve on committees.
    • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
    • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
    • Oversee sales department operations, and regularly participate in sales calls/client visits.
    • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Perform other duties as requested by management.

    Position Requirements

    • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
    • Previous hotel management experience required. 

    Work Environment and Context

    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands,kneeling, or crouching.
    • Occasional travel required.

    What We Believe

     

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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