• Gallery Host

    Posted Date 6 days ago(5/14/2018 12:01 PM)
    ID
    2018-18408
    Type
    Regular Full-Time
    Property Name
    Hyatt Union Square
    Location
    132 Fourth Avenue New York New York 10003 US
  • Overview

    Opportunity: Host

     

    Act as host providing guests with a full range of individualized service during hotel stay.


    Potential Career Path   

    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manger


    Position Requirements

    • Greet, register, and assign rooms to guests of the hotel.
    • Verify customers' credit, and establish payment method.
    • Make and confirm external reservations for dinner, entertainment, and transportation.
    • Compute bills, collect payments, and make change for guests.
    • Answer hotel phone and handle guest requests and inquiries.
    • Transmit and receive messages, using telephones or PMS system.
    • Deposit guests' valuables in hotel safes or safe-deposit boxes.
    • Perform bookkeeping activities, such as balancing accounts.
    • Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
    • Act as a private lounge host.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits and use required safety equipment.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Perform other duties as requested by management.

    Experience

    • High School diploma or equivalent preferred.
    • Previous customer service experience required or equivalent training.
    • Dynamic, engaging and passionate personality with the ability to
      multi-task

    Work Environment and Context

    • Work schedule varies and may include working on holidays, and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

     

    Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.


    Join the Legacy of Strength!

    Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

     

    Serve. Stretch. Succeed.

    Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

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