• Guest Service Agent

    Posted Date 1 week ago(5/10/2018 12:53 PM)
    ID
    2018-18367
    Type
    Regular Part-Time
    Property Name
    Courtyard - Tyler
    Location
    7424 S. Broadway Ave Tyler Texas 75701 US
  • Overview

    Opportunity:  Guest Service Agent

     

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 


    Potential Career Path   

    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manger


    Position Requirements

    • Immediately greet guest and offer to assist with their needs.
    • Register and assign guests to hotel rooms.
    • Establish method of payment and verify credit.
    • Make and confirm reservations.
    • Compute bills, collect payments, and make change for guests.
    • Transmit and receive messages, using telephones or PMS system.
    • Respond to guest requests in a timely manner.
    • Receive and resolve guest complaints, elevating to supervisor if necessary. 
    • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
    • Perform bookkeeping activities, such as balancing accounts and conducting audits.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
    • Follow sustainability guidelines and practices related to HHM’s EarthView program. 
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Experience

    • High School diploma or equivalent preferred.
    • Previous customer service experience or equivalent training required.
    • Knowledge of PMS systems preferred.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

    What We Believe

     

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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