• Concierge

    Posted Date 1 week ago(4/17/2018 11:43 AM)
    Regular Part-Time
    Property Name
    Sheraton Wilmington South
    365 Airport Rd New Castle Delaware 19720 US
  • Overview

    Opportunity:  Concierge


    Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

    Potential Career Path   

    Front Desk Supervisor – Guest Service Manager – Assistant General Manager


    Essential Functions

    • Warmly greet and acknowledge guests pro actively offering assistance.
    • Provide information about local attractions and events. 
    • Make travel arrangements.
    • Make dining and other reservations, and obtain tickets for events.
    • Receive, store, or deliver luggage or mail.
    • Pick up and deliver items or run errands.
    • Carry out unusual requests, such as searching for hard-to-find items or services.
    • Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. 
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits and wear protective safety equipment.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma or equivalent.
    • Previous customer service experience required or equivalent training.
    • Knowledge of the local community, attractions and events.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.


    Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.


    Join the Legacy of Strength!

    Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.


    Serve. Stretch. Succeed.

    Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.


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