Assistant General Manager

4 weeks ago
ID
2017-16518
Type
Regular Full-Time
Hampton Inn & Suites - Hershey
Location
749 East Chocolate Ave Hershey Pennsylvania 17033 US

Overview

Opportunity:  Assistant General Manager

 

Supervise and manage hotel departments and oversee hotel operations as directed. 

 

Potential Career Path   

General Manager – Area General Manager –Regional Director of Operations

 

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.

  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize
    revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

    Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

  • Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.

  • Coordinate with corporate accounting department to oversee payroll functions.

  • Oversee and ensure internal audit standards are met.

  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Serve on the hotel’s safety committee.

  • Create specific, measurable, achievable, realistic, and timely action  plans to remedy guest service deficiencies.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow
    MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

 

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

 

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

 

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed