Hersha Hospitality Management LP

Reservationist

3 months ago
ID
2017-15432
Type
Regular Full-Time
Pan Pacific Seattle
Location
2125 Terry Avenue Seattle Washington 98121 US

Overview

Opportunity:  Reservationist

 

Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.


Potential Career Path   

Reservations Manager – Front Office Supervisor – Front Office Manager

 

Essential Job Functions

  • Answer the telephone and greet prospective guests in a friendly manner.  Respond tocallers’ inquiries and requests.
  • Respond to email and internet inquiries promptly and accurately.
  • Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
  • Assign reservations based on guest preferences and availability; provide confirmation number.
  • Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  • Communicate applicable deposit and guarantee policies as requested.
  • Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school Diploma or equivalent.
  • Previous customer service experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

 

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.


Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

 

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

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